Repair costs for a plug in board or interface module is a fixed rate,
independent of the problem and the parts needed to fix it. All
boards are calibrated and tested after being fixed.
What we Repair
We repair the following units, provided they are
not more than 5 years old: i100 and i555.
We do not repair the following: i2x0 Controller,
i312 power supply, i42x voltage input card, i43x a/d card, i46x digital I/O card, i60x standalone device, anything older than 5 years.
What we Calibrate
We factory calibrate the following units: i100, i430 and i60x. All other
products are either digital-only, or are calibrated
internally in the field upon power up.
Before returning equipment for repair, please contact your
instruNet supplier and request an RMA number. Any equipment
sent to the manufacturer without an RMA number printed on
the outside of the box will be returned to the sender.
Please include a brief note with the original Purchase
Order number, your name, address, telephone number, email
address and a description of the problem. If you get an error
alert, please include the exact wording of that alert.
If the unit is not in warranty, please include a purchase
order for one of the services listed below -- we will not begin
work without this PO. The below prices are for both end users
and distributors (there are no further discounts), and include
shipping and handling costs (there are no further costs).
International orders are shipped via Federal Express.
Please ship units to the below address, "Attn: Repair,
RMA # ... ".
If no fault is found during a repair, the unit is tested and calibrated
as needed, and customers are charged at the
Calibration price, listed below.
Inside USA #iNet-Rep-7d-usa,
Shipped FedEx or UPS ≤ 2day to USA, 14day turn-around, $380
Outside USA #iNet-Rep-7d-intl,
Shipped FedEx Outside USA, 14day turn-around, $440
Inside USA #iNet-Cal-7d-usa,
Shipped FedEx or UPS ≤ 2day to USA, 14day turn-around, $250
Outside USA #iNet-Cal-7d-intl,
Shipped FedEx Outside USA, 14day turn-around, $310
GW Instruments, 24 Spice St #301, Charlestown, MA 02129, USA
Tel: 904 DASH 600-4096, Contact:
, Web: www.gwinst.com